Shipping policy

Shipping Policy

At Faithix, we aim to deliver your order quickly and safely, no matter where you are. Below you’ll find all the details about our processing and shipping times.

Processing Time

All our phone cases are prepared and packed within 1–4 business days after your order is placed.
During busy periods (such as holidays or sales), processing may take slightly longer, but we’ll always notify you if there’s any delay.

Shipping Times

We ship worldwide. Estimated delivery times are:

European Union, United Kingdom, United States, Canada & Australia:
📦 8–20 business days

All other countries:
📦 8–30 business days

Please note that delivery times may vary depending on the destination country and customs procedures.

Shipping Costs

European Union, United Kingdom, United States, Canada & Australia:
✅ Free standard shipping

All other countries:
💶 €2.90 flat rate

Express shipping options may be available at an additional cost, depending on your destination.

Tracking Information

Once your order has been shipped, you will receive an international tracking number via email.
You can track your package using our trusted tracking platform parcelsapp.com.
Please note that it may take a few days for tracking updates to appear after shipment.

Lost or Delayed Packages

While we do our best to ensure your package arrives safely, we cannot be held responsible for delays caused by customs or shipping carriers.
If your order hasn’t arrived within the estimated timeframe, please contact us at:
📧 faithix.contact@gmail.com
We’ll do our best to assist you and help track your package.